Terms and Conditions
Booking Fee
A booking fee of £50 (£20 for a consultation) is required in order to secure your appointment. This will be redeemed off the price of any treatment you then have. Until the booking fee is paid, your booking is not secure and may be booked by another patient. If no booking fee has been received 48 hours prior to your provisional appointment time, your appointment will be cancelled.
Booking terms and conditions
Booking fees are strictly non-refundable under any circumstances.
If you are more than ten minutes late for your appointment or you do not arrive at all, you will lose your booking fee and need to pay again to rebook an appointment.
If you wish to reschedule an appointment, this can be done if we have 48 hours or more notice. The booking fee will not be returned, but will be applied to your new appointment.
Any less than 48 hours notice of a request to change appointment will result in the loss of your booking fee. Another fee would have to be paid in order to secure a new appointment.
Full payment for treatments must be made in advance of treatment on the day of that treatment by card or cash. If you wish to use bank transfer, please do so at least 24 hours before your treatment, so that we can ensure the funds have been received. If you are unable to pay in full or funds have not been received, then we will be unable to proceed with your treatment and you will not receive a refund of your booking fee.
Consultation
The consultation fee will be redeemed off any treatment specifically discussed at the consultation and taken within six months of the consultation.
Please note prices may vary according to individual requirements. An exact quote will be given at your consultation.
There is no guarantee that you will be offered treatment after consultation. It is imperative that both the doctor and the patient agree that treatment is appropriate and expectations can be met.
If the practitioner feels that they are unable to meet the patient‘s expectations for any reason whatsoever, such as medical conditions, medication, psychological conditions or differing expectations of outcomes with any treatment that is requested, then you will only be charged for the consultation.
We also reserve the right to refuse to treat a patient who has not paid booking fees/deposits promptly or has had previous difficulties in paying.
Special Offers
Unless otherwise stated, all offers apply to one treatment per person on one occasion and no two offers can be applied at the same time.
Gift Vouchers
Gift vouchers must be redeemed within one year of the purchase date.
Gift vouchers may be redeemed against any product or treatment.
If the gift voucher is only partially redeemed, any balance will remain on the voucher and can be applied for future treatments, provided that the voucher has not expired.
If the purchase exceeds the gift voucher amount, the balance must be paid by other available payment options.
Gift vouchers must be surrendered upon redemption.
No refunds can be given for vouchers which have been defaced, mutilated, altered, lost or stolen. Such vouchers will not be replaced, refunded or redeemed.
If the voucher code does not match our records of the amount paid and the recipient and purchaser, they will not be redeemed.
Dr Ruthie Aesthetics reserve the right to correct the balance of your gift voucher if we believe that a clerical or accounting error has occurred.
Dr Ruthie Aesthetics does not accept any responsibility for lost gift vouchers and reserves the right to verify the identity of the bearer and to change the terms of use at any time without notice.
Complaints Procedure
Dr Ruthie Aesthetics aims to provide a high level of service at all times however we do accept that on occasion there could be issues arising which may lead to our patients not being satisfied with the services with which they have been provided. In order to understand the experiences of our patients and to collect and review information to improve upon the care of each individual patient we have a Complaints Policy and Procedure.
Should you encounter dissatisfaction we would ask that you consider imparting the information in the following ways to ensure a swift resolution:
We ask that if you do encounter any problems, however small, you tell us. We are continually striving to improve our service and care, and your comments and feedback will help us to do this.
If possible, please tell us of your concerns while you are in the Clinic. Please speak to us directly – we are always happy to try to help resolve any significant and reasonable complaints. If you prefer to email Dr Ruthie directly then that is fine too.
If you do not believe that you have received a satisfactory response from your practitioner, please email or write to the Clinic Manager at the address below setting out all relevant information including the date of treatment, what type of treatment you had, your written permission for the Clinic Manager to access your medical notes, your concerns about your treatment or other issues.
On receipt of the above, the Clinic Manager will then review your complaint and discuss the issues raised with your practitioner before formally responding to you. We aim to respond within fourteen days of receipt of receiving the above information.
The Clinic Manager
Mr Adrian Southgate
Dr Ruthie Aesthetics
Lovers Farmhouse
Church Farm Lane
Chalvington
East Sussex
BN27 3TD